Examining the Effect of Information Quality and Quantity, Source Credibility on Cognitive Trust and Its Impact on Intention to Adopt Information


  • Egi Radiansyah Doctoral Program of Economics, Faculty of Economics and Business, Universitas Lampung, 35141 Kota Bandar Lampung, Lampung, Indonesia
  • Mahrinasari MS Doctoral Program of Economics, Faculty of Economics and Business, Universitas Lampung, 35141 Kota Bandar Lampung, Lampung, Indonesia
  • Satria Bangsawan Doctoral Program of Economics, Faculty of Economics and Business, Universitas Lampung, 35141 Kota Bandar Lampung, Lampung, Indonesia




information quality, information quantity, source credibility, cognitive trust, adoption information


Technological development allows consumers to easily share reviews about their opinions, experiences, and feedback on a product or service since the advent of online communication. Word of Mouth (WOM) has evolved into electronic Word of Mouth (eWOM). Information is obtainable from different sources, but despite easy access, some are not useful as high-quality information often coexists with misinformation. This study conceptualizes that individuals adopting the information are influenced by the relationship between information quality, source credibility, and the information quantity with the mediation of cognitive trust of e-commerce visitors. The sample included e-commerce visitors, and the data were collected through the online distribution of questionnaires and face-to-face meetings. A total of 500 samples were considered, and purposive sampling was used. The Partial Least Square-Structural Equation Modeling (PLS-SEM) technique, with the help of the SmartPLS 3 application, was employed to analyze the data. The results showed a correlation between information quality and quantity and the impact of source credibility on the cognitive trust of e-commerce visitors. Also, it revealed the influence of cognitive trust on the intention to adopt information.


Akdim, K. (2021). The influence of eWOM. Analyzing its characteristics and consequences, and future research linesLa influencia de eWOM. Spanish Journal of Marketing - ESIC, 25(2), 239–259. https://doi.org/10.1108/SJME-10-2020-0186

Ayeh, J. K., Au, N., & Law, R. (2013). “Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content. Journal of Travel Research, 52(4), 437–452. https://doi.org/10.1177/0047287512475217

Bahtiar, R. A. (2020). Potensi, Peran Pemerintah, dan Tantangan dalam Pengembangan E-Commerce di Indonesia [Potency, Government Role, and Challenges of E-Commerce Development in Indonesia]. Ekonomi & Kebijakan Publik, 11(1), 13–25.

Chatterjee, P. (2001). Online Reviews: Do Consumers Use Them? In Advances in Consumer Research (Vol. 28, pp. 129–134). https://doi.org/10.2139/ssrn.900158

Deutsch, M., & Gerard, H. B. (1955). A study of normative and informational social influences upon individual judgment. Journal of Abnormal and Social Psychology, 51(3), 629–636. https://doi.org/10.1037/h0046408

Dutta-Bergman, M. J. (2004). Primary sources of health information: Comparisons in the domain of health attitudes, health cognitions, and health behaviors. Health Communication, 16(3), 273–288. https://doi.org/10.1207/S15327027HC1603_1

Erkan, I., & Evans, C. (2016). The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption. Computers in Human Behavior, 61, 47–55. https://doi.org/10.1016/j.chb.2016.03.003

Fan, H., & Lederman, R. (2018). Online health communities: how do community members build the trust required to adopt information and form close relationships? European Journal of Information Systems, 27(1), 62–89. https://doi.org/10.1080/0960085X.2017.1390187

Filieri, R. (2015). What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM. Journal of Business Research, 68(6), 1261–1270. https://doi.org/10.1016/j.jbusres.2014.11.006

Filieri, R. (2016). What makes an online consumer review trustworthy? Annals of Tourism Research, 58, 46–64. https://doi.org/10.1016/j.annals.2015.12.019

Filieri, R., Alguezaui, S., & McLeay, F. (2015). Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth. Tourism Management, 51, 174–185. https://doi.org/10.1016/j.tourman.2015.05.007

Filieri, R., & McLeay, F. (2014). E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews. Journal of Travel Research, 53(1), 44–57. https://doi.org/10.1177/0047287513481274

Gavilan, D., Avello, M., & Martinez-Navarro, G. (2018). The influence of online ratings and reviews on hotel booking consideration. Tourism Management, 66, 53–61. https://doi.org/10.1016/j.tourman.2017.10.018

Hair, J. F., Sarstedt, M., Matthews, L. M., & Ringle, C. M. (2016). Identifying and treating unobserved heterogeneity with FIMIX-PLS: part I – method. European Business Review, 28(1), 63–76. https://doi.org/10.1108/EBR-09-2015-0094

Hernandez, J. M. C., Han, X., & Kardes, F. R. (2014). Effects of the perceived diagnosticity of presented attribute and brand name information on sensitivity to missing information. Journal of Business Research, 67(5), 874–881. https://doi.org/10.1016/j.jbusres.2013.07.006

Hussain, S., Guangju, W., Jafar, R. M. S., Ilyas, Z., Mustafa, G., & Jianzhou, Y. (2018). Consumers’ online information adoption behavior: Motives and antecedents of electronic word of mouth communications. Computers in Human Behavior, 80, 22–32. https://doi.org/10.1016/j.chb.2017.09.019

Mekhala, R. S., & Sandhya, K. (2019). An empirical study on the impact of emotional intelligence on occupational performance. Indian Journal of Public Health Research and Development, 10(4), 342–348. https://doi.org/10.5958/0976-5506.2019.00715.0

Pehlivanoglu, D., Lin, T., Deceus, F., Heemskerk, A., Ebner, N. C., & Cahill, B. S. (2021). The role of analytical reasoning and source credibility on the evaluation of real and fake full-length news articles. Cognitive Research: Principles and Implications, 6(1). https://doi.org/10.1186/s41235-021-00292-3

Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Advances in Experimental Social Psychology, 19(C), 123–205. https://doi.org/10.1016/S0065-2601(08)60214-2

Reimer, T., & Benkenstein, M. (2016). When good WOM hurts and bad WOM gains: The effect of untrustworthy online reviews. Journal of Business Research, 69(12), 5993–6001. https://doi.org/10.1016/j.jbusres.2016.05.014

Teng, S., Khong, K. W., Chong, A. Y. L., & Lin, B. (2017). Persuasive electronic word-of-mouth messages in social media. Journal of Computer Information Systems, 57(1), 76–88. https://doi.org/10.1080/08874417.2016.1181501

Willemsen, L. M., Neijens, P. C., Bronner, F., & de Ridder, J. A. (2011). “Highly recommended!” The content characteristics and perceived usefulness of online consumer reviews. Journal of Computer-Mediated Communication, 17(1), 19–38. https://doi.org/10.1111/j.1083-6101.2011.01551.x

wu, P. C. s., & Wang, Y. C. (2011). The influences of electronic word-of-mouth message appeal and message source credibility on brand attitude. Asia Pacific Journal of Marketing and Logistics, 23(4), 448–472. https://doi.org/10.1108/13555851111165020

Yi, M. Y., Yoon, J. J., Davis, J. M., & Lee, T. (2013). Untangling the antecedents of initial trust in Web-based health information: The roles of argument quality, source expertise, and user perceptions of information quality and risk. Decision Support Systems, 55(1), 284–295. https://doi.org/10.1016/j.dss.2013.01.029

Zhou, S., & Guo, B. (2017). The order effect on online review helpfulness: A social influence perspective. Decision Support Systems, 93, 77–87. https://doi.org/10.1016/j.dss.2016.09.016




How to Cite

Radiansyah, E., MS, M., & Bangsawan, S. (2023). Examining the Effect of Information Quality and Quantity, Source Credibility on Cognitive Trust and Its Impact on Intention to Adopt Information. International Journal of Advances in Social Sciences and Humanities, 2(3), 204–211. https://doi.org/10.56225/ijassh.v2i3.243



Abstract viewed = 175 times