Effect of Motivation, Leadership and Organizational Culture on Employee Performance during the COVID-19 Pandemic
Keywords:motivation, leadership, organizational culture, job satisfaction, employee performance
In maintaining the employee performance during the Covid-19 pandemic in Batam, BPR Sejahtera Batam continues consistently a comfortable bank environment and participation of all employees in daily activities as well as customer service in keeping Government Health protocols Batam City, namely the Business Continuity Plan – Covid19 BPR Sejahtera. This study aims to examine the effect of motivation, leadership, organizational culture on employee performance. A total of 148 respondents have participated in this study. The data collected using survey questionnaire and analyzed by utilizing the Structural Equation Modelling – Analysis of Moment Structure (SEM-AMOS). The result found that motivation and leadership, have a positive and significant effect on job satisfaction. Also, motivation and leadership, have a positive and significant effect on employee job performance. In addition, organizational culture does not have a significant effect on employee performance. In conclusion, motivation, leadership, and organizational culture have a positive and significant effect on job satisfaction. Also, this study indicated that job satisfaction, Motivation and Leadership have a positive and significant effect on employee performance. Besides that, Organizational Culture does not have a significant effect on employee performance.
Abbas, J., Muzaffar, A., Mahmood, H. K., Ramzan, M. A., & Rizvi, S. (2014). Impact of technology on performance of employees (a case study on Allied Bank Ltd, Pakistan). World Applied Sciences Journal, 29(2), 271–276.
Abral, H., Basri, A., Muhammad, F., Fernando, Y., Hafizulhaq, F., Mahardika, M., Sugiarti, E., Sapuan, S. M., Ilyas, R. A., & Stephane, I. (2019). A simple method for improving the properties of the sago starch films prepared by using ultrasonication treatment. Food Hydrocolloids, 93, 276–283.
Anggraini, D., Muchtar, B., & Masdupi, E. (2019). Effect Of Remuneration, Work Motivation and Oganizational Commitment To Job performance. 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018), 407–415.
Arshadi, N. (2010). Basic need satisfaction, work motivation, and job performance in an industrial company in Iran. Procedia-Social and Behavioral Sciences, 5, 1267–1272.
Ayalew, F., Kibwana, S., Shawula, S., Misganaw, E., Abosse, Z., Van Roosmalen, J., Stekelenburg, J., Kim, Y. M., Teshome, M., & Mariam, D. W. (2019). Understanding job satisfaction and motivation among nurses in public health facilities of Ethiopia: a cross-sectional study. BMC Nursing, 18(1), 1–13.
Bangish, S. B., Muhammad, H., & Jehan, A. S. (2016). The impact of HR practices on job satisfaction: A case study of hotel industry in Pakistan. The Journal of Asian Finance, Economics and Business, 3(1), 43–48.
Belias, D., & Koustelios, A. (2014). Leadership and Job Satisfaction--A Review. European Scientific Journal, 10(8).
Benlamri, R., & Sparer, M. (2016). Leadership, innovation and entrepreneurship as driving forces of the global economy. Proceedings of the 2016 International Conference on Leadership, Innovation and Entrepreneurship (ICLIE), Editors: Benlamri, Rachid & Sparer, Michael.
Bisbey, T. M., Kilcullen, M. P., Thomas, E. J., Ottosen, M. J., Tsao, K., & Salas, E. (2021). Safety culture: An integration of existing models and a framework for understanding its development. Human Factors, 63(1), 88–110.
Black, J. A., & Champion, D. J. (2001). Methods and problems of social research. Bandung: Refika Aditama.
Borg, W. R., & Meredith, G. D. (1989). Educational Research : an Introduction (5th ed.). Longman.
Brown, D. (2014). The future of reward management: From total reward strategies to smart rewards. Compensation & Benefits Review, 46(3), 147–151.
Changgriawan, G. S. (2017). Pengaruh kepuasan kerja dan motivasi kerja terhadap kinerja karyawan di One Way Production. Agora, 5(2).
Chawla, D., Dokadia, A., & Rai, S. (2017). Multigenerational differences in career preferences, reward preferences and work engagement among Indian employees. Global Business Review, 18(1), 181–197.
Cooper, D. R., & Schindler, P. S. (2003). Research methods. Boston, MA: Irwin.
DeCenzo, D. A., Robbins, S. P., & Verhulst, S. L. (2016). Fundamentals of human resource management. John Wiley & Sons.
Demircioglu, M. A., & Chen, C.-A. (2019). Public employees’ use of social media: Its impact on need satisfaction and intrinsic work motivation. Government Information Quarterly, 36(1), 51–60.
Ding, D., del Pozo Cruz, B., Green, M. A., & Bauman, A. E. (2020). Is the COVID-19 lockdown nudging people to be more active: a big data analysis. In British Journal of Sports Medicine (Vol. 54, Issue 20, pp. 1183–1184). BMJ Publishing Group Ltd and British Association of Sport and Exercise Medicine.
Dong, L. N. T., & Phuong, N. N. D. (2018). Organizational justice, job satisfaction and organizational citizenship behavior in higher education institutions: A research proposition in Vietnam. The Journal of Asian Finance, Economics and Business, 5(3), 113–119.
Ferdinand, A. (2002). Kualitas Strategi Pemasaran: Sebuahstudi Pendahuluan. Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science), 1(1), 107–119.
Ferdinand, R. F. (2008). Validity of the CBCL/YSR DSM-IV scales anxiety problems and affective problems. Journal of Anxiety Disorders, 22(1), 126–134.
Fitzpatrick, C., Nwankwo, U., Lenk, E., de Vlas, S. J., & Bundy, D. A. P. (2018). An investment case for ending neglected tropical diseases.
Granziera, H., & Perera, H. N. (2019). Relations among teachers’ self-efficacy beliefs, engagement, and work satisfaction: A social cognitive view. Contemporary Educational Psychology, 58, 75–84.
Haerani, S., Sumardi, S., Hakim, W., Hartini, H., & Putra, A. H. P. K. (2020). Structural model of developing human resources performance: Empirical study of Indonesia states owned enterprises. The Journal of Asian Finance, Economics and Business, 7(3), 211–221.
Hairunnisa, E. E., & Ali, S. (2022). Pengaruh Motivasi, Disiplin Kerja, dan Kepuasan Kerja terhadap Kinerja Pegawai Direktorat Perbenihan Tanaman Pangan, Kementerian Pertanian Jakarta. Owner: Riset Dan Jurnal Akuntansi, 6(2), 2023–2037.
Haryono, S., Supardi, S., & Udin, U. (2020). The effect of training and job promotion on work motivation and its implications on job performance: Evidence from Indonesia. Management Science Letters, 10(9), 2107–2112.
Hayati, K., & Caniago, I. (2012). Islamic work ethic: The role of intrinsic motivation, job satisfaction, organizational commitment and job performance. Procedia-Social and Behavioral Sciences, 65, 1102–1106.
Heryanto, H. (2019). The effect of work motivation and work environment on performance with satisfaction as intervening variables education personnel rektorate Andalas University. Archives of Business Research, 7(2).
Hewagama, G., Boxall, P., Cheung, G., & Hutchison, A. (2019). Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels. International Journal of Hospitality Management, 81, 73–82.
Hu, B., Liu, J., & Qu, H. (2019). The employee-focused outcomes of CSR participation: The mediating role of psychological needs satisfaction. Journal of Hospitality and Tourism Management, 41, 129–137.
Huragu, M., & Chuma, R. M. (2019). the impact of organisational culture on public sector performance: A case study of local authorities in Zimbabwe. International Journal of Public Policy and Administration Research, 6(1), 33–56.
Indahingwati, A., Launtu, A., Tamsah, H., Firman, A., Putra, A. H. P. K., & Aswari, A. (2019). How Digital Technology Driven Millenial Consumer Behaviour In Indonesia.
Kadir, M. A. H., & Amalia, L. (2017). The effect of job motivation, compensation, organizational culture towards job satisfaction and employee performance of the ministry of man power. International Journal of Business and Management Invention, 6(5), 73–80.
Kehoe, R. R., & Wright, P. M. (2013). The impact of high-performance human resource practices on employees’ attitudes and behaviors. Journal of Management, 39(2), 366–391.
Kim, S. J., & Chung, E. K. (2019). The effect of organizational justice as perceived by occupational drivers on traffic accidents: Mediating effects of job satisfaction. Journal of Safety Research, 68, 27–32.
Marinak, B. A., & Gambrell, L. B. (2008). Intrinsic motivation and rewards: What sustains young children’s engagement with text? Literacy Research and Instruction, 47(1), 9–26.
Meng, J., & Berger, B. K. (2019). The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45(1), 64–75.
Mitchell, R., Schuster, L., & Jin, H. S. (2020). Gamification and the impact of extrinsic motivation on needs satisfaction: Making work fun? Journal of Business Research, 106, 323–330.
Northouse, P. G. (2021). Leadership: Theory and practice. Sage publications.
Now, E. D. (1992). More Than Ever. Supermarket Floral, Sep, 15.
Nurkholis, N., Dularif, M., & Rustiarini, N. W. (2020). Tax evasion and service-trust paradigm: A meta-analysis. Cogent Business & Management, 7(1), 1827699.
O’Hair, D., Friedrich, G. W., & Dixon, L. D. (1998). Strategic communication in business and the professions.
Prabasiwi, D. G. (2022). Pengaruh Komitmen Organisasi Dan Motivasi Terhadap Kinerja Karyawan Di Industri Batik Masaran Sragen Jawa Tengah. Universitas Muhammadiyah Surakarta.
Pratama, I. P. A. E. (2019). Sistem Informasi dan Implementasinya: Teori & Konsep Sistem Informasi Disertasi Berbagai Contoh Praktiknya Menggunakan Perangkat Lunak Open Source.
Puri Palupi, D. A., & Patmo Cahjono, M. (2017). Effect of leadership on the job satisfaction with organizational commitment and trust in leader as mediators. Review of Integrative Business and Economics Research, 6(4), 317–326.
Rubel, M. R. B., Kee, D. M. H., & Rimi, N. N. (2020). High-performance work practices and medical professionals’ work outcomes: the mediating effect of perceived organizational support. Journal of Advances in Management Research.
Rustiarini, N. W., Sutrisno, S., Nurkholis, N., & Andayani, W. (2019). Fraud triangle in public procurement: evidence from Indonesia. Journal of Financial Crime.
Sabuhari, R., Sudiro, A., Irawanto, D., & Rahayu, M. (2020). The effects of human resource flexibility, employee competency, organizational culture adaptation and job satisfaction on employee performance. Management Science Letters, 10(8), 1775–1786.
Sapta, I., Muafi, M., & Setini, N. M. (2021). The role of technology, organizational culture, and job satisfaction in improving employee performance during the Covid-19 pandemic. The Journal of Asian Finance, Economics and Business, 8(1), 495–505.
Schunk, D. H., & DiBenedetto, M. K. (2020). Motivation and social cognitive theory. Contemporary Educational Psychology, 60, 101832.
Silalahi, E. M., & Sembiring, H. (2020). Determination of Employee Performance Through Work Motivation As Intervening Variable. Sosiohumaniora, 22(2), 190–197.
Silla, I., Navajas, J., & Koves, G. K. (2017). Organizational culture and a safety-conscious work environment: The mediating role of employee communication satisfaction. Journal of Safety Research, 61, 121–127.
Simbolon, A. S., Robiansyah, A., Masakazu, K., & Suryani, N. (2020). The analysis of leadership style and motivation toward performance of employees. 2nd International Seminar on Business, Economics, Social Science and Technology (ISBEST 2019), 1–4.
Solimun, M. S. (2004). Pemodelan Statistika: Structural Equal Modelling (SEM) Aplikasi Amos. Pekanbaru: Diklatpada Universitas.
How to Cite
Copyright (c) 2022 Authors
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright @2022. This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License (https://creativecommons.org/licenses/by/4.0/)