Improving the Employees' Performance through the Application e-Samsat Online Tax Payment

Riri Ainun Mardiah Hrp

doi:10.56225/finbe.v2i3.295

Authors

Riri Ainun Mardiah Hrp Program of Master of Management, Postgraduate School, Universitas Sumatera Utara, 20155 Medan Baru, Kota Medan, Sumatra Utara, Indonesia

DOI:

https://doi.org/10.56225/finbe.v2i3.295

Keywords:

SWOT Analysis, Human resource management, Employee performance

Abstract

Scientific and technological advancement is accelerating rapidly. This progress reshapes economic, social, and cultural landscapes, permeating every facet of human existence. These transformations mark the onset of the Fourth Industrial Revolution. Traditional employment and methods yield to automation and artificial intelligence, giving rise to novel forms of labour and industry. This study investigates whether internal factors determine the weaknesses and the strengths of Human Resources at the regional technical implementation unit (Known as UPT) at one one-stop administration service office (known as Samsat) in North Medan. In addition, it was also to determine external factors, opportunities, and threats to achieve optimal performance, generate alternative strategies, and choose performance improvement strategies at the North Medan UPT PPD Samsat. In addition to qualitative descriptive, the author used SWOT analysis using external and internal factor evaluation matrices. Data analysis techniques included editing, description, and categorization. The research involved 74 North Medan UPT PPD Samsat employees, and a questionnaire was used to collect the data. The study found that organizational performance was in quadrant I. It indicates that the employees' performance has room for improvement by considering all the strengths/potentials of the organization.

References

Aruperes, D. M., Tewal, B., & Jorie, R. J. (2018). Strategi Pengembangan Sumber Daya Manusia Dalam Rangka Peningkatan Kinerja Karyawan PT Indofood CBP Sukses Makmur Tbk Bitung. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4), 3088–3097.

Aveling, E.-L., Gillespie, A., & Cornish, F. (2015). A qualitative method for analysing multivoicedness. Qualitative Research, 15(6), 670–687. https://doi.org/10.1177/1468794114557991

Barthos, B. (2004). Human resource management a macro approach. Bumi Aksara.

Cohen, S., & Eimicke, W. B. (2019). Management Fundamentals. Columbia University Press. https://doi.org/10.7312/cohe19448

David, A. R. (2018). Manajemen Strategi Konsep. Prenhalindo.

Dipang, L. (2013). Pengembangan sumber daya manusia dalam peningkatan kinerja karyawan pada PT. Hasjrat Abadi Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 1(3), 1080–1088.

Hamid, Z., Muzamil, M., & Shah, S. A. (2020). Strategic Human Resource Management. PT Ghalia Indonesia. https://doi.org/10.4018/978-1-7998-0058-3.ch015

Handayaningrat, S. (1995). Introduction to Administration and Management Studies. Mount Agung.

Handoko, T. H. (2001). Personnel management and human resources. BPFE.

Hariandja, M. T. E. (2002). Manajemen sumber daya manusia. Grasindo.

Hasibuan, M. S. P. (2005). Human Resource Management. Earth Literacy.

Hendrawan, S. (2019). Advanced Strategic Management Back to Basic Approach. PR. Gravindo Utama.

Hernaeny, U. (2021). Populasi Dan Sampel. In Pengantar Statistika (Vol. 1, pp. 33–48).

Inan, G. G., Gungor, Z. E., Bititci, U. S., & Halim-Lim, S. A. (2022). Operational performance improvement through continuous improvement initiatives in micro-enterprises of Turkey. Asia-Pacific Journal of Business Administration, 14(3), 335–361. https://doi.org/10.1108/APJBA-11-2020-0394

Jati, I. N. (2007). Strategi peningkatan kinerja karyawan melalui pelatihan dan pengembangan di Perum Bulog Divre Jateng. Universitas Negeri Semarang.

Mangkunegara, A. P., & Prabu, A. (2005). HR performance evaluation. PT. Refika Aditama.

Mathis, R. L., Jackson, J. H., Valentine, S. R., & Meglich, P. (2016). Human resource management. Cengage Learning.

Miftahudin, M. (2018). Strategi Pengembangan Sumber Daya Manusia Dalam Meningkatkan Kinerja Karyawan. Tadbir: Jurnal Manajemen Dakwah, 3(2), 1–16. https://doi.org/10.15575/tadbir.v3i2.1161

Mišanková, M., & Kočišová, K. (2014). Strategic Implementation as a Part of Strategic Management. Procedia - Social and Behavioral Sciences, 110(24), 861–870. https://doi.org/10.1016/j.sbspro.2013.12.931

Muchtar, A. H., Maulidizen, A., & Winanto, S. (2022). Human Resources Management in Improving Company Performance. International Journal of Education, Information Technology, and Others, 5(2), 317–329.

Nafei, W. A. (2016). Organizational agility: The key to organizational success. International Journal of Business and Management, 11(5), 296–309.

Ojo, O. (2010). Organisational Culture and Corporate Performance: Empirical Evidence from Nigeria. Journal of Business Systems, Governance and Ethics, 5(2), 1–12. https://doi.org/10.15209/jbsge.v5i2.180

Punchenko, O., & Punchenko, N. (2019). Basic strategic technology of intellectual duality of humanity in information technology. Humanities Studies, 2(79), 95–114. https://doi.org/10.26661/hst-2019-2-79-07

Qomariah, N., Friyanti, D., Budisatoto, E., -, M., & -, M. (2020). The Impact of Leadership Style, Work Environment and Job Satisfaction on Employee Performance. International Journal of Engineering Research and Technology, 13(8), 2030–2038. https://doi.org/10.37624/IJERT/13.8.2020.2030-2038

Rangkuti, F. (2004). The power of brands. Gramedia pustaka utama.

Rangkuti, F. (2009). SWOT Analysis: Dissecting Business Case Techniques. Gramedia.

Robbins, S. P., & Judge, T. (2009). Organizational behavior. Pearson South Africa.

Schermerhorn Jr, J. R., & Bachrach, D. G. (2023). Management. John Wiley & Sons.

Sedarmayanti, A., Priadana, S., Sunarsi, D., Supriyadi, F. A., Ariyanti, E., Wahyitno, N., & Irawati10, L. (2021). The Role Of Knowledge Management And Innovation Management On Manufacturing Performance. Turkish Journal of Physiotherapy and Rehabilitation, 32(3), 5275–5281.

Simamora, H. (2004). Human Resource Management (3rd ed.). YKPN College of Economics.

Simanjuntak, P. J. (2005). Management and Performance Evaluation. Faculty of Economics, Universitas Indonesia.

Solihin, I. (2009). Introduction to Management. In Jakarta: Erlangga. Erlangga.

Subramaniam, N., Stewart, J., Ng, C., & Shulman, A. (2013). Understanding corporate governance in the Australian public sector. Accounting, Auditing & Accountability Journal, 26(6), 946–977. https://doi.org/10.1108/AAAJ-Jan-2012-00929

Sutrisno, E. (2002). Human Resource Management, 8th edition. Personnel Review, 31(3), 386–394. https://doi.org/10.1108/pr.2002.31.3.386.3

Tamimi, M., & Sopiah, S. (2022). The Influence of Leadership Style on Employee Performance: A Systematic Literature Review. International Journal of Entrepreneurship and Business Management, 1(2), 128–138. https://doi.org/10.54099/ijebm.v1i2.360

Tate, B., Barnett, J. H., & Wilsted, W. D. (1992). Strategic Management; Concepts and Cases. The Journal of the Operational Research Society, 43(11), 1–110. https://doi.org/10.2307/2584115

Terry, G. R. (2000). Principles of Management. McGraw-Hil Book Hall.

Widya, R. A. (2014). Pengaruh Pengembangan Sumber Daya Manusia Terhadap Kinerja Pegawai PT. UIN Sunan Ampel Surabaya.