Analyzing the Mediating Role of Job Burnout between Work-Life Balance and Job Satisfaction

Ilzar Daud; Guntur Guntur; M. Irfani Hendri; Titik Rosnani; Nur Afifah

doi:10.56225/finbe.v2i3.145

Authors

Ilzar Daud Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Pontianak, Indonesia
Guntur Guntur Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Pontianak, Indonesia
M. Irfani Hendri Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Pontianak, Indonesia
Titik Rosnani Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Pontianak, Indonesia
Nur Afifah Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Pontianak, Indonesia

DOI:

https://doi.org/10.56225/finbe.v2i3.145

Keywords:

Work-life balance, Burnout, Job satisfaction

Abstract

Nowadays, the banking industry is one of the catalysts for a country's economic growth as a financial intermediary between parties. One of the banking activities is to collect funds from the public, commonly known as funding. The funds were collected from people who have excess funds by offering various types of savings or savings products. In addition, banks also connect the funds to the public through lending or other forms to improve people's living standards. A bank's success in seeking funds and distributing loans (lending) is generally determined by the quality of human resources. Thus, this study determines the mediating role of job burnout in the relationship between work-life balance and job satisfaction. The study is designed using a quantitative approach through a survey questionnaire. A total of 100 employees of Bank ‘X’ participated across West Kalimantan and Jakarta. The data was analyzed using Structural Equation Modeling - Partial Least Square (SEMPLS). The result indicates that work-life balance significantly affects employee job satisfaction. Also, job burnout affected employee job satisfaction. However, this study found that job burnout does not mediate the relationship between work-life balance and job satisfaction. This study concludes that job burnout does not mediate the relationship between work-life balance and job satisfaction. Still, work-life balance and job burnout have been proven to predict job satisfaction.

References

Anwar, Y., & Nursaimatussaddiya, N. (2023). Relationship between Social Capital and Digital Competence in Indonesia Senior High School Population. Global Journal of Business, Economics & Social Development, 1(2), 78–84. https://doi.org/10.56225/gjbesd.v1i2.10

Au, K., Singh, M. K., Bodukam, V., Bae, S., Maranian, P., Ogawa, R., Spiegel, B., McMahon, M., Hahn, B., & Khanna, D. (2011). Atherosclerosis in systemic sclerosis: A systematic review and meta-analysis. Arthritis & Rheumatism, 63(7), 2078–2090. https://doi.org/10.1002/art.30380

Bakotic, D., & Babic, T. (2013). Relationship between working conditions and job satisfaction: The case of Croatian shipbuilding company. International Journal of Business and Social Science, 4(2), 206–213.

Dewi, K. V., & Purba, R. (2023). Determining the Effect of Wage on Employee Satisfaction through Work Environment: A Case Study of Cooperative Office of PRIMKOPPOL, Tebing Tinggi, Indonesia. Global Journal of Business, Economics & Social Development, 1(1), 54–63. https://doi.org/10.56225/gjbesd.v1i1.8

Dousin, O., Collins, N., & Kler, B. K. (2019). Work-Life Balance, Employee Job Performance and Satisfaction Among Doctors and Nurses in Malaysia. International Journal of Human Resource Studies, 9(4), 306–319. https://doi.org/10.5296/ijhrs.v9i4.15697

Ghali-Zinoubi, Z., Amari, A., & Jaoua, F. (2021). E-Learning in Era of COVID-19 Pandemic: Impact of Flexible Working Arrangements on Work Pressure, Work–Life Conflict and Academics’ Satisfaction. Vision: The Journal of Business Perspective, 13(7), 1–12. https://doi.org/10.1177/09722629211054238

Kanwar, Y. P. S., Singh, A. K., & Kodwani, A. D. (2009). Work—Life Balance and Burnout as Predictors of Job Satisfaction in the IT-ITES Industry. Vision: The Journal of Business Perspective, 13(2), 1–12. https://doi.org/10.1177/097226290901300201

Limbong, T., Muttaqin, M., Iskandar, A., Windarto, A. P., Simarmata, J., Mesran, M., Sulaiman, O. K., Siregar, D., Nofriansyah, D., & Napitupulu, D. (2020). Sistem Pendukung Keputusan: Metode & Implementasi. Yayasan Kita Menulis.

Lucal, B. (2005). Book Review: The Sociology of Gender: An Introduction to Theory and Research. Teaching Sociology, 33(2), 221–222. https://doi.org/10.1177/0092055X0503300209

Malik, M. I., Gomez, S. F., Ahmad, M., & Saif, M. I. (2010). Examining the relationship of work life balance, job satisfaction and turnover in Pakistan. OIDA International Journal of Sustainable Development, 2(01), 27–33.

Maslach, C., & Jackson, S. E. (2013). A social psychological analysis. Social Psychology of Health and Illness, 227(1), 3–251.

Maslach, C., & Leiter, M. P. (2005). Reversing burnout. Standford Social Innovation Review, 34(4), 43–49.

Nurhasnawati, N., & Subhan, M. (2018). Pengaruh antara Iklim Organisasi dan Kepuasan Kerja dengan Organizatioanal Citizenship Behaviour Pada Guru MIN Se Kota Pekanbaru. Indonesian Journal of Islamic Educational Management, 1(2), 96. https://doi.org/10.24014/ijiem.v1i2.6649

Pangemanan, F. L., Pio, R. J., & Tumbel, T. M. (2017). Pengaruh work-life balance dan burnout terhadap kepuasan kerja. Jurnal Administrasi Bisnis (JAB), 5(3), 1–8.

Prianto, J. S., & Bachtiar, A. C. (2020). Hubungan Kejenuhan Kerja (Burnout) dengan Kepuasan Kerja Pustakawan Direktorat Perpustakaan Universitas Islam Indonesia. Fihris: Jurnal Ilmu Perpustakaan Dan Informasi, 15(2), 131. https://doi.org/10.14421/fhrs.2020.152.131-144

Robbins, S. P., Judge, T. A., & Millett, B. (2015). OB: the essentials. Pearson Higher Education AU.

Schermerhorn Jr, J. R., & Bachrach, D. G. (2023). Management. John Wiley & Sons.

Singh, P., & Khanna, P. (2011). Work-life balance a tool for increased employee productivity and retention. Lachoo Management Journal, 2(2), 188–206.

Sowmya, K. R. (2011). Factors influencing organizational commitment of banking sector employees. Journal of Economics and Behavioral Studies, 1(1), 19–25. https://doi.org/10.22610/jebs.v1i1.217

Suhaimi, R., Abdullah, F., & Saban, G. (2010). Factors affecting profit efficiency of commercial banks in Malaysia. 2010 International Conference on Science and Social Research (CSSR 2010), 1059–1064. https://doi.org/10.1109/CSSR.2010.5773688

Tavassoli, T., & Sunyer, A. (2020). Employee work-life balance, satisfaction and burnout in Iran and Spain. Humanities & Social Sciences Reviews, 8(3), 779–791. https://doi.org/10.18510/hssr.2020.8384

Van Dijk, K. R. A., Hedden, T., Venkataraman, A., Evans, K. C., Lazar, S. W., & Buckner, R. L. (2010). Intrinsic Functional Connectivity As a Tool For Human Connectomics: Theory, Properties, and Optimization. Journal of Neurophysiology, 103(1), 297–321. https://doi.org/10.1152/jn.00783.2009

Wharton, A. S. (2009). The sociology of gender: An introduction to theory and research. John Wiley & Sons.

Yuwati, T. W., Rachmanadi, D., Turjaman, M., Indrajaya, Y., Nugroho, H. Y. S. H., Qirom, M. A., Narendra, B. H., Winarno, B., Lestari, S., & Santosa, P. B. (2021). Restoration of degraded tropical peatland in Indonesia: A review. Land, 10(11), 1170.

Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M. (2013). Business research methods. Cengage learning.